Technical Support Interview Questions

Technical Support Interview Questions

• What technical support experience do you have?
• What troubleshooting methods do you typically use?
• What is your experience with customer service?
• How well do you handle difficult or angry customers?
• Have you ever had to deal with a difficult technical issue? If so, how did you handle it?
• What computer systems and software are you familiar with?
• Do you have any experience working remotely?
• What's your availability like? 95 Monday through Friday, or more flexible hours?
• Are you comfortable working on call, in case of afterhours emergencies?