Support Specialist Interview Questions

Support Specialist Interview Questions

• What technical skills and experience do you have in supporting software applications?
• What customer service experience do you have?
• How well do you handle difficult customer situations?
• What are some of the most challenging support issues you have handled in the past?
• How do you go about solving complex technical problems?
• What is your experience with managing support tickets?
• Have you ever had to escalate a support issue to a higher level? If so, how did you handle it?
• What are some of the troubleshooting techniques you use when dealing with technical issues?
• When confronted with a new problem, what is your process for trying to solve it?
• Do you have any experience working remotely?