Service Desk Analyst Interview Questions

Service Desk Analyst Interview Questions

• What is your prior experience working in customer service?
• What is your prior experience working with computers and technology?
• What are your troubleshooting and problemsolving skills like?
• What is your experience dealing with difficult or irate customers?
• Are you familiar with any common computer software or hardware issues?
• How well do you handle stress and pressure?
• What are some of the steps you would take to resolve a customer issue?
• Have you ever encountered a situation where you were unable to resolve a customer issue? If so, how did you handle it?