What experience do you have working with customers or clients?
What methods have you used in the past to retain customers or keep them engaged?
Why do you think retention is important?
What strategies would you use to improve customer retention for our company?
Have you ever encountered a situation where you were unable to retain a customer? If so, how did you handle it and what could you have done differently?
What do you think are the most important factors that contribute to customer satisfaction and loyalty?
How do you deal with difficult or unhappy customers?
In your opinion, what is the key to maintaining strong relationships with customers?
What qualities do you possess that make you successful at retaining customers/clients?
